FAQS – Beetles UK


Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to Customersupport@Beetlesgel.Com

We currently accept PayPal and Credit Card(Visa, Maststomerser Card, American Express, Discover, JCB, Diners Club, Maestro, Union Pay)

Only ship to United Kingdom

PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out the fees before placing an order.

If your orders are unfulfilled, you can cancel or modify your order, please email our customer service team via Customersupport@Beetlesgel.Com And once an order has been shipped out, we are unable to modify or cancel it. In this case you can return your package when you receive it.

Normally our warehouse will process your orders within 24 hours. Orders to the USA typically arrive in 3-7 business days once shipped. 

Please note: Our top priority is the health and safety of our staff and customers, this has caused a slight delay in our processing times but don’t worry, we got your back! As soon as your order ships you will receive an email confirmation along with a tracking number and if you are still confused with the to Customersupport@Beetlesgel.Com.

No worries, bestie! This just means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as 'Fulfilled' and you will receive an email confirmation with your tracking number.

Once you complete your order, a confirmation email will be sent to the email address associated with your account. If sometime you did not receive your confirmation email, it may be marked as SPAM, so please double check or contact our support team by email Customersupport@Beetlesgel.Com

Please make sure the code is active status and after checking, correctly type the discount code in your checkout page and apply to order. Please note that the discount code cannot be changed after you enter it and use it. Please figure out which discount code you need before entering it.

Of course you can. If you would like to buy in bulk, we will offer you the wholesale price or with a reasonable discount depending on your orders. For the details please contact us by email wholesale@beetlesgel.com.

Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a breakdown of shipping rates and estimated transit times please visit our Shipping Policy

We cherish all of our customers and if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 30 days of receipt. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it. If an item is received and shows signs of use, the returns are unacceptable. For a breakdown of our Returns and Refunds please visit our Shipping & Return Policy

Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the shipping fee.

We are proud to provides great pigment, coverage, and long-lasting gel for our customers! Our formula comes from well-known sources around the world along with numerous product testing trials of what ingredients are of the best quality as well as healthiest for our customers to use! Our certifications include: Produced by GMP factory (Good Manufacturing Practice). We believe that not only the quality of the gel is important, but also the ingredients that are being used are safe for our customers to use without being exposed to any toxic materials!

Beetles Gel and all other products are FREE of:
Chlorofluorocarbon propellants
Halogenated salicy lanilides(tribromsalan、dibromsalan、metabromsalan、3,3',4,5'-tetrachlorosalicy lanilide)
Methylene chloride
Cattle materials
Vinyl chloride
Zirconium-containing complexes
Mercury compounds

The main difference between gel polish and normal air-dry nail polish is the length of wear and it’s high gloss shine finish. When applied correctly, gel nail polish can last up to two weeks without chipping. Another big difference is the drying time. Because the gel polish needs a LED lamp to cure, it dries much more quickly, so you can go about your life right away, without worrying about smudging.

Gel polish is completely unlike regular nail polish and needs the UV or LED light to form a hard layer. On average, gel nails last two to three weeks.

Polish is heat and light sensitive, so if it’s exposed to undesirable temperatures there is a possibility that your gel polish could get clumpy and cure in the bottle. So please make sure you’re storing your polishes in a dry and cool area.

If you think you have received the wrong set you ordered, please contact our customer support team and we will get back to you soon. If it is the correct product but you are unsatisfied with the color match, we work very hard to closely match each color to a digital replication for our image. It is impossible to match an exact color with any digital representation of a physical product; however, we have worked closely on each set making sure that each color is as close as it can be to the color in the bottle. If you are still unsatisfied, please contact us. We are here to help and make it right in any way!

Nail prep is essential before applying gel. Make sure your nails are free of any oils and are dry. Gently buff the surface of the nails with a nail buffer, this will help the gel adhere to the nail correctly. Another important step is to seal the edges of your nails with the color and top coat by swiping brush horizontally onto the edge of nails. This will help prevent chipping which could lead to peeling.

Tips to avoid chipping:

  1. Before applying, ensure your nails are completely dry, clean and oil-free.
  2. Don't apply gel on the skin or cuticle.
  3. Applying thin coats is the key!
  4. Cap the edge of each nail with the top coat to seal the gel well by swiping horizontally with the brush, back and forth.

Note: Gel polish can chip easier than others based on their lifestyle and hinder a gel manicure's longevity. Every individual is different! Some people have oilier skin than others, which require more prep of cleansing the nail and adding a bonder before color. Personally, we have had greater success with gel manicure by adding a gel builder underneath the nail (such as our poly nail gel or a clear gel builder of any sort) it helps the gel adhere to the nail better and reduce the risk of chipping or peeling!

It is normal for gel polish to be slightly thick when exposed to low temperatures. If you think the gel is too thick, we recommend placing the entire bottle of gel polish (tightly sealed) into a cup of warm water for about a minute. The gel will become thinner due to the heat!

Wrinkled or bubbled gel polish happens because:

1.The polish is likely to be too thick and this thickness prevents the UV light from completely curing the gel polish at the lower layer.

2.You did an inadequate nail surface preparation.

Before applying gel polish on nails, proper nail surface preparation has to be done.(Do buff the tip or free edge of the nails to remove any burs.Clean the nail surface with alcohol and apply bonder/dehydrator.)

3.Old or inadequate UV lamps will not cure gel polish properly. We recommend thin coats, and to fully cure the gel under the lamp based on the wattage and strength of the bulbs. Every lamp is different but we recommend to cure the LED minimum of 60 seconds UV 2 minutes.

PLEASE NOTE: White and black gel polishes tend to wrinkle or bubble more than any other shades. Most lights will reflect away from the white color so if white gel polish is too thick, as the top layer cures, this cured layer will prevent light from coming through and there will not be enough light energy to go cure the lower layer. On the contrary, lights will be absorbed by the black gel polish and after the top layer cures, it will also prevent sufficient light to go deeper to cure the lower layer. Make sure you only apply thin coats when using white or black gel polish. You can always add one more layer if the shade is not what you like yet. The time it takes to apply one more coat is much less than the time it takes to remove the polish and it back again.

Our gel is formulated to cure under a UV/LED lamp. There are many nail lamps out there and each lamp has a different wattage, make, etc. We cannot promise how long the lamp being used will cure the gel, however, we recommend a minimum of 60 seconds with a LED light and 2 minutes with a UV lamp. If you are looking for a new lamp, we suggest our starter kit with our Beetles 48-WATT lamp! It is of great value and we are confident it will cure your beetle's gel polish!

"Prolonged use of gel manis and acrylics dehydrates your nails, making them dry, brittle, and fragile," says manicurist Jin Soon Choi, founder of JINSoon nail polish and salons. A cuticle oil and a safe ingredient nail product is your BFF for imparting deep hydration and keeping your nail solid.

Remove the Gel Polish

  • Step 1: Lightly buff off the shine from the top of nails using a nail buffer.
  • Step 2: Soak a cotton ball or pad with nail gel remover and place on top of each nail.
  • Step 3: Wrap the nail with aluminum foil or any nail wrap to secure and allow the remover to soak.
  • Step 4: Soak for a minimum of 15 minutes.
  • Step 5: Remove cotton and foils one at a time and gently push off gel using a removal wand. Gel should come off easily without much effort. If necessary, re-saturate cotton and rewrap fingers and soak for 5 more minutes.
  • Step 6: Lightly buff nails again and apply cuticle oil to hydrate and strengthen.


Method 1: Acetone-Free

Items that you need to prepare: A nail cutter, An e-nail file or a file with small grit ( from 120 to 150), A 180 grit nail file, Two buffing cubes ( one for smoothing out the nail surface, the other for polishing it; a professional buffing cube can have both the two functions, each on one side: smoothing and polishing), Cuticle oil(If you have.)

  • Step 1: Cutting any extra nail length with a nail cutter. To make it easier to work with your nails later on, you had better remove any extra length. If you wish to keep the length of your natural nails, then only trim out the poly nail gel extensions.
  • Step 2: Gently rubbing the poly nail gel layer away Use the e-file or the 120 grit nail file to remove most of the poly nail gel from your nails, moving from the cuticle to the tip of the nails. When using the e-nail file, you need to be careful not to take off the top layers of natural nails. Remember to set the e-file at low speed. It is fine to leave some poly nail gel on your nails.We will take care of it in the next step.
  • Step 3: Remove the remaining poly nail gel. Once you have finished with the e-nail file/120 grit file, use the 180 grit file to gently buff off the remaining layers of poly nail gel. Keep in mind that at this step, you need to be very patient and careful, don’t rub too hard, otherwise, your natural nails will get damaged.
  • Step 4: Smooth out and polish the nail surface with buffing cubes. Filing off the poly nail gel outlay will inevitably cause some scratches and imperfections in the nail surfaces. Use a soft buffing cube to smooth out all the scratches and imperfections.
  • Step 5: Hydrating the cuticles. Applying some cuticle oil to your nails to add some moisture back to your natural nails. Gently buffing the nails.

Method 2: Wrapping

Items that you need to prepare: A cuticle pusher, A nail file, Cotton balls, Aluminum foil sheets cut into pieces, Acetone

  • Step 1: Cutting any extra nail length with a nail cutter.
  • Step 2: Buff the top layers of poly nail gel outlay. First, you need to break the seal at the tip of our fingers. If you have cut off the poly nail gel extension, then you already did that. Use the buffing cube to make the poly nail gel buffy and cloudy so it will get removed more easily when reacting with acetone.
  • Step 3: Divide cotton balls into pieces that are big enough to cover your nails. Saturating them with acetone
  • Step 4: Foil wrapping. Cover the surface of your nails with cotton pieces soaked with acetone. Use Aluminum foil pieces to wrap up the top of the finger. The less air you let inside, the quicker the poly nail gel gets loosened. (*Wait for the acetone to do its job for 10-12 minutes.)
  • Step 5: Peeling off the poly nail gel. After 10 minutes, unfold the aluminum foils. At this time, the poly nail gel kind of peeled off itself. Use the cuticle pusher to gently scrape off the remaining poly nail gel, moving from the cuticle part to the tip.
  • Step 6: Smooth and polish the nail by buffing.
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